Big data analytics and Epic Systems CEO Judy Faulkner

By Jennifer Bresnick

– Big data is everywhere in the healthcare industry.  From images, socioeconomic data, and lab tests to clinical notes, medical device readouts, prescription drug information, more data is streaming through the health system than ever before.

But big data can bring big problems for organizations that don’t have the tools and strategies in place to make sense of this endless deluge of digital information.

For most stakeholders, including many health IT vendors, the search for how to aggregate, analyze, present, and share data in a meaningful and accessible manner is far from over.

Judy Faulkner, CEO of Epic Systems
Judy Faulkner, CEO of Epic Systems
Source: Epic

At the annual HIMSS Conference and Exhibition, more than 43,000 attendees from around the globe gathered in Orlando, Florida to share best practices, explore new technologies, and learn about what’s next for data analytics in the clinical sphere and beyond.

Among them was Judy Faulkner, the CEO of Epic Systems, who has been laser-focused on the intricacies of wrangling big data in healthcare since 1979. 

READ MORE: Satisfaction High with Epic, Cerner Clinical Surveillance Tools

Faulkner has seen myriad changes to her industry over the years, but perhaps none so potentially transformative as the notion of marrying big data analytics with the financial grounding of value-based care.

“Value-based care is certainly a challenge, and there are definitely some problems to be solved,” she said in an interview with

“My experience has been that many, many health systems are worried about their financial futures.”

“They’re concerned about being able to meet all the rules and regulations, getting paid appropriately, and surviving while doing so.  Survivability and profitability are two of the biggest challenges they are facing right now.”

That being said, health system leaders are not shirking from the task.

READ MORE: Faulkner Guides Epic Systems from EHR to Comprehensive Health Record

“I’ve been very impressed that almost every health system CEO I know wants to move to value-based care because they feel it’s the right thing to do,” she stressed. 

“They don’t talk about it as a financial strategy – they talk about it as the best way to take care of patients.” 

“I’ve been so pleased by the reaction across the country – it’s much easier to address those issues when the underlying commitment is there.  It’s also much easier when you have the right data and the right technologies to help.”

Transforming the healthcare system into a value-driven ecosystem will require organizations to embrace new ways of using their data to create greater efficiencies, more robust clinical decision support, and stronger relationships between patients and their various providers, Faulkner said.

In order to achieve those aims, stakeholders must break down the process into manageable steps that will lead them down the path to the well-known Triple Aim.

READ MORE: New Epic Systems EHR, Big Data Features Zero In on Interoperability

For Epic Systems, eliminating administrative red tape and leveraging the sheer scale of its user base to generate actionable insights are among the top priorities.

Faulkner outlined four specific, near-term goals for Epic that she considers “groundbreaking” for providers and their patients as the industry moves deeper into value-based approaches to care.

Enhancing evidence-based medicine with big data analytics

Epic is a hugely popular EHR choice for acute care providers and ambulatory organizations alike.  Its large customer base means that it has at least some data on millions of Americans – almost 200 million, to be exact.

By pooling as much (deidentified) information as possible in Epic’s big data research network, known as Cosmos, Epic is able to support analytics and decision support capabilities on a massive scale.

“The most exciting, in my view, is the ability to support evidence-based medicine and make that information much more widely available to deploy in clinical practice,” Faulkner said.

“My favorite module within Cosmos is called Best Care for My Patient,” she continued.  “If you’re a doctor and you’re trying to decide what medication to prescribe or whether to do a surgery, this system will go through Cosmos, look at the 200 million other patients in there, and figure out which ones are in a similar situation to your patient.” 

The tool will return information about the outcomes of patients that have already completed each treatment path, allowing providers to make informed decisions based on the experiences of similar individuals.

“That’s groundbreaking to me, because right now only about 10 percent of clinical decisions are truly based on evidence and outcomes,” she asserted. 

“By taking this huge observational warehouse of data, we’re going to be able to make much more informed decisions and have much more insight into the long-term effects of what we do.”

Reducing the administrative burdens of prior authorization

Attacking the overgrown jungle of administrative processes is also on Epic’s agenda, Faulkner said.  At the top of the list is prior authorizations (PAs), a process that is nearly universally reviled by physicians.

A recent survey from the American Medical Association found that 91 percent of physicians believe PAs have a negative impact on outcomes, largely by delaying care, diverting resources away from patients, and even contributing directly to mortality.

Most payers acknowledge that prior authorizations are a problem, and many are actively working to simplify and streamline the process.

Faulkner believes that EHR companies can lend a helping hand, as well.

“We are working with payers and providers to get rid of preauthorization,” she said.  “We’re starting with certain specialties where the burden is especially high, such as oncology, but we plan to move through all the specialties as quickly as we can.”

“We’re looking at things that everyone already agrees should have a simple yes or no.  For oncology patients, where time is especially critical, eliminating unnecessary time waiting for paperwork is very important.”

Digital prior authorizations may also bring down costs and free up more administrative bandwidth for providers and their staff.  Turning PAs into a background task conducted through the EHR could be a welcome way to reduce the widespread frustration physicians feel when trying to make treatment decisions.

Using big data to draw the care continuum closer together

Epic may be a go-to option for hospitals and physicians, but it is also increasingly the health IT system of choice for other types of care providers, said Faulkner.

“We now have customers in all different areas of the care continuum, not just in the inpatient and ambulatory spaces.  We have connections with dentists, behavioral health, specialty labs, retail clinics, home health – all of the services that make healthcare complete and comprehensive.” 

“That allows us to create interoperability at a very deep level, which in turn enables the coordination of care.”

Reducing the fragmentation that currently plagues providers as they conduct transitions of care is an important step for population health, she added. 

Whether transferring patients between care settings or simply trying to secure a referral, electronic communications can bridge gaps and ensure providers are kept up to date.

“We want to eliminate the scenario where the patient has to do the legwork to make appointments when she gets a referral,” Faulkner explained.  “Making a call to the specialist or waiting for a call from the specialist leads to a lot of gaps, frustration, and potential loss to treatment.”

“We have something called Working Together, which allows the referring provider to make an appointment with the specialist for the patient, instead of leaving it to the consumer.  When she gets to the specialist, the doctor can access the images taken at the first office and see exactly what that provider saw.”

“If the patient already has labs done, they don’t have to be redone.  You can see that information, too.  That expands the ecosystem at the same time it draws providers closer together, and that will improve quality while reducing costs.”

The functionality is part of the company’s overall effort to introduce new methods of collaboration, interoperability, and data access that combine to create a “comprehensive health record” – the next evolution of the EHR.

Addressing the social determinants of health

Building off of the idea of breaking down barriers for patients, Faulkner stressed the necessity of integrating socioeconomic data into the care process.

This isn’t the first time she has hammered home the critical importance of the social determinants of heath (SDOH) – addressing underlying factors that contribute to poor outcomes is a cause that is close to her heart.

“We need to be able to look at patients and ask if they are lonely; if they are able to drive to their appointments; if they have food and shelter,” she stated.  “We all know how important it is to assess these social determinants, but the health system hasn’t had the tools they need to do it at scale.”

Epic is in the process of releasing new tools to help providers collect socioeconomic information in a more standardized and computable manner, she continued.  Some features are already available to customers.

“With these social care tools, we can help providers analyze what parts of a patient’s life needs to be addressed.  We’ll look at the community resources available in the region, figure out what the patient is eligible for, then enroll them and create a plan for tracking what happens.”

Integrating these socioeconomic data points is the ultimate goal for organizations that hope to succeed with value-based care, she said, and something that consistently tops Epic’s own list of priorities.

“When we talk about value-based care, that’s what we mean: holistic prevention that incorporates more than just clinical procedures or medications,” Faulkner said.  “When I talk to those CEOs of health systems who are so invested in moving to value, that’s the kind of information that they believe is important for getting there.” 

“If you want to keep people healthy, make sure they have good food to eat.  Make sure they’re not lonely – loneliness is an incredibly impactful factor.  Make sure they can access the care you’re prescribing, and you’ll keep people healthier.” 

“We are just starting, as an industry, to have the data and the tools that will allow us to do more of that.  We’ve very pleased and excited that we can play a role in that, and it’s going to continue to be where we’re focusing in the future.”

(Excerpt) Read more Here | 2019-02-19 17:55:00
Image credit: source


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.